FAQ

PAYMENTS ACCEPTED

AfterPay, PayPal, Visa, Visa Debit, MasterCard.

CAN I TRACK MY ORDER?

Yes, once your order is dispatched, you will receive an email (and SMS if you have left your mobile) with all your tracking information and the steps to track the progression of your parcel.

I ENTERED THE WRONG ITEM OR SHIPPING ADDRESS OR I WANT TO CANCEL MY ORDER?

Once you process your order and click ‘confirm & pay‘, after this point we can’t guarantee anything. If you are quick to let us know, and we haven’t processed/packed the order we may be able to amend it.

Like mentioned above, once you click ‘confirm & pay‘, after this point we can’t guarantee anything. If the order is processing after you click ‘confirm & pay‘ or with the courier, it’s too late and we can’t change the order. If we can’t amend the order or stop it, it will need to go through the exchange process.

If we go through an exchange, or reship to correct address once returned to us this will be at the customer’s cost. We are not liable for any losses incurred if the customer has provided any incorrect details for their order or anything that happens after clicking ‘confirm & pay‘.

Please double and triple check your items, sizes and address is placed correctly.

INCORRECT OR FAULTY ITEM RECEIVED

We are sorry to hear this and we will fix this asap! Please send us an email message with your order number, name of the product you were supposed to receive and what you actually received. Please attach a photo of the incorrect item to confirm.

For a faulty item, please attach pictures of the fault or damage to the garment and further details of the problem.

*Returns are subject to being notified within 7 days from receiving the items.

* There is no lifetime warranty on any of our products, they are all subject to wear and tear over time and depending on how you handle and wash your items.

* If you have received the wrong package we will have this returned, and reshipped out for you.

LOST PACKAGE

Once an order is dispatched from our warehouse, delivery and responsibility is passed onto the couriers. If your package appears to have no movement please contact us (or the courier service and provide them your tracking to see what the update is). In the circumstance your package is declared lost, we will re-ship your original order (depending on stock). We understand this is an unfortunate scenario, but we will be in communication with you and get to the bottom of this. As soon as we know if the package is still in transit (at times it can be stuck at a depot, misplaced, then put back on the run), but if declared lost by the courier we will re-ship.

STILL HAVEN’T FOUND THE ANSWER YOU’RE LOOKING FOR?

Please feel free to contact us and we will be happy to help answer any questions you have!

INSTAGRAM DM: @Evolveapparel__
EMAIL: Contact.us@evolveapparel.com.au